Amex wrote the customer's approval into the card an agent shops with. Copy the order, not the plumbing.

American Express published its Intent Intelligence framework on October 13, and it makes the customer's approval the control an agent can't step outside. Here's the shape, from the American Express newsroom post. An agent captures what the customer wants: the merchant, a maximum budget, other preferences. The customer signs in and signs off. That creates an Intent ID and a Proof of Intent Token.

The token scopes a payment credential the agent uses at checkout instead of the real card number. Amex says the intent can then serve as a control throughout the transaction, from fraud checks to disputes.

The part worth copying isn't the payments plumbing. It's the order. The approval gets written down first, and the agent's access is cut to fit it. Run it the other way round, broad access first and a log to explain it later, and every dispute starts with a guess at what the person meant.

If your agent sends email or updates a CRM, write its approved job down in the same shape: who, what, how far. Then hand it only the keys that job needs.