Frequently Asked Questions

  • What is Civic Wallet?

    Civic Wallet is a digital wallet that provides a safe, easy way for you to send, receive, and store Bitcoin.

  • Does Civic Wallet charge any fees?

    Civic Wallet is free to download and use. Fees may apply to digital currency transactions.

  • What digital currencies do you support?

    We currently support Bitcoin (BTC). Additional currencies may be supported in the future.

  • What can I do with Civic Wallet? Where can I use it?

    We currently offer two main functionalities in the wallet:

    1. You may onboard and store Bitcoin.
    2. You may send and receive Bitcoin by entering a username or wallet address, or scanning a QR code.
  • What makes Civic Wallet different from competitors?

    Our wallet combines identity and payment in one. Not only does Civic Wallet allow you to verify your identity once and use it again and again, it also offers you the ability to store Bitcoin under a $1 Million USD Cryptocurrency Protection Guarantee, all while meeting security requirements with our compliance wrapper for partners.

  • How do you keep my private information safe?

    Keeping our users’ money and information safe is our priority. To do this, we leverage advanced strategies and technology, including blockchain, encryption and strong data protection policies.

  • What makes Civic Wallet more secure than other digital wallets?

    Civic Wallet is designed for privacy, is non-custodial, and uses an open-source, blockchain-based ecosystem to verify credentials.

  • What countries are restricted from using Civic Wallet?

    Unsupported Countries: Document Verification
    Nationals and residents of the following countries are restricted from using Civic Wallet due to Office of Foreign Assets Control (OFAC) restrictions: Cuba, Iran, North Korea, South Sudan, Sudan, and Crimea region of Ukraine.

    Unsupported Countries: Crypto Wallet Creation
    Nationals and residents of the following countries are restricted from creating a crypto account in Civic Wallet: Afghanistan, Algeria, Bangladesh, Belarus, Bolivia, Burundi, Cambodia, Central African Republic, China, Cuba, Democratic Republic of the Congo, Egypt, Eritrea, Haiti, Iran, Iraq, Ivory Coast, Laos, Lebanon, Liberia, Libya, Morocco, Myanmar, Nepal, North Korea, Pakistan, Russia, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Crimea region of Ukraine, Vietnam, Yemen, and Zimbabwe.

  • What is the Coincover $1 Million USD Cryptocurrency Protection Guarantee?

    Your Civic Wallet is automatically enrolled in our $1 Million USD Cryptocurrency Protection Guarantee for cryptocurrency holdings up to a value of $1 million USD per wallet, insured by Lloyd’s of London underwriters.‍ This means that you will be able to recover your funds in the event that Civic ceases operations due to business failure, catastrophic systems failure or catastrophic data loss. The Guarantee provides you with an alternate way to access and recover your funds. Your Civic Wallet is also guaranteed for account and key recovery, even after the death of the owner. This protection comes automatically when signing up for Civic Wallet, and there are no extra steps you need to take in order to be eligible. Please note that stolen funds are not covered by the Coincover Cryptocurrency Protection Guarantee. See Coincover Certificate of Protection Coverage here.

  • Is Coincover available for all Civic Wallets?

    The Coincover Cryptocurrency Protection Guarantee is available to all countries currently supported by Civic Wallet. Visit Coincover’s Terms & Conditions page for more information.

  • Why can't I create an ETH wallet right now?

    Due to the current historic high ETH gas prices, new ETH, USDC & CVC wallet creation is temporarily suspended. We expect to resolve this in the coming days, and will enable new wallets to be created again as soon as possible. Please check back in Civic Wallet for further updates.

  • When will my ETH, USDC or CVC account be ready?

    Depending on network congestion, it may take up to a few hours to create your ETH, USDC or CVC account. You will receive an email from Civic when your account(s) have been created.

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