Frequently Asked Questions

  • What is Civic Wallet?

    Civic Wallet gives you more control, access and privacy over your data, including your digital identity, your health status, and your Bitcoin. Our non-custodial, multisig digital wallet offers a convenient way to transact around the world. When you verify your identity with Civic Wallet, an attestation of that verification, not your data, is stored using blockchain. This allows you to use your verified identity again and again with companies you trust. Another Civic Wallet component, Health Key by Civic™, allows you to privately share your health status to create safe physical spaces in daily life, on the road, and across borders. Finally, our wallet allows you to securely send and receive Bitcoin without seed phrases or passwords to remember.

  • Does Civic Wallet charge any fees?

    Civic Wallet is free to download and use. Fees may apply to digital currency transactions.

  • What digital currencies do you support?

    We currently support Bitcoin (BTC). Additional currencies may be supported in the future.

  • What can I do with Civic Wallet?

    You can onboard your existing Bitcoin to Civic Wallet and send it to friends and family via a username, wallet address, or QR code. Civic Wallet offers an easier, more protected way to store your BTC. For example, if you ever lose access to your account, Civic will be able to restore your funds. Your cryptocurrency is also backed up by a $1 Million Cryptocurrency Protection Guarantee (Terms & Conditions apply). More wallet features are coming soon, including Health Key by Civic™, a seamless way to share health status.

  • What makes Civic Wallet different from competitors?

    Our wallet combines identity and payment in one. Not only does Civic Wallet allow you to verify your identity once and use it again and again, it also offers you the ability to store Bitcoin under a $1 Million USD Cryptocurrency Protection Guarantee, all while meeting security requirements with our compliance wrapper for partners.

  • How do you keep my private information safe?

    Keeping our users’ money and information safe is our priority. To do this, we leverage advanced strategies and technology, including blockchain, encryption and strong data protection policies.

  • What makes Civic Wallet more secure than other digital wallets?

    Civic Wallet is designed for privacy, is non-custodial, and uses an open-source, blockchain-based ecosystem to verify credentials.

  • What countries are restricted from using Civic Wallet?

    Unsupported Countries: Document Verification
    Nationals and residents of the following countries are restricted from using Civic Wallet due to Office of Foreign Assets Control (OFAC) restrictions: Cuba, Iran, North Korea, South Sudan, Sudan, and Crimea region of Ukraine.

    Unsupported Countries: Crypto Wallet Creation
    Nationals and residents of the following countries are restricted from creating a crypto account in Civic Wallet: Afghanistan, Algeria, Bangladesh, Belarus, Bolivia, Burundi, Cambodia, Central African Republic, China, Cuba, Democratic Republic of the Congo, Egypt, Eritrea, Haiti, Iran, Iraq, Ivory Coast, Laos, Lebanon, Liberia, Libya, Morocco, Myanmar, Nepal, North Korea, Pakistan, Russia, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Crimea region of Ukraine, Vietnam, Yemen, and Zimbabwe.

  • What is the Coincover $1 Million USD Cryptocurrency Protection Guarantee?

    Your Civic Wallet is automatically enrolled in our $1 Million USD Cryptocurrency Protection Guarantee for cryptocurrency holdings up to a value of $1 million USD per wallet, insured by Lloyd’s of London underwriters.‍ This means that you will be able to recover your funds in the event that Civic ceases operations due to business failure, catastrophic systems failure or catastrophic data loss. The Guarantee provides you with an alternate way to access and recover your funds. Your Civic Wallet is also guaranteed for account and key recovery, even after the death of the owner. This protection comes automatically when signing up for Civic Wallet, and there are no extra steps you need to take in order to be eligible. Please note that stolen funds are not covered by the Coincover Cryptocurrency Protection Guarantee. See Coincover Certificate of Protection Coverage here.

  • Is Coincover available for all Civic Wallets?

    The Coincover Cryptocurrency Protection Guarantee is available to all countries currently supported by Civic Wallet. Visit Coincover’s Terms & Conditions page for more information.

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