Frequently Asked Questions

What is Civic Wallet?

Civic Wallet is a digital wallet that provides a safer, easier way for consumers to transact.

Does Civic Wallet charge any fees?

Civic Wallet is free to download and use. Small fees may apply to certain digital currency transactions, and a small fee may be charged to buy crypto.

What digital currencies do you support?

Users may onboard USD Coin (USDC), Bitcoin (BTC), Ether (ETH), and additional currencies are coming soon. Additionally, US Residents may onboard crypto via their banks (ACH).

What can I do with Civic Wallet? Where can I use it?

We’re offering two main functionalities in the wallet when we launch:

1. You may onboard and store crypto. We will offer USDC, ETH, BTC at launch but additional currencies are in the works.
2. You may send and receive crypto by entering a username or scanning a QR code.

What countries do you support?

Please review our coverage map here. After launch, Civic Wallet will be available globally except in these countries: Afghanistan, Algeria, National Union for the Total Independence of Angola (UNITA), Belarus, Bolivia, Burundi, Central African Republic, China, Colombia, Congo, Côte d’Ivoire, Crimea region of Ukraine, Cuba, Cyprus, Ecuador, Egypt, Eritrea, Guinea, Haiti, Indonesia, Iran, Iraq, Kyrgyzstan, Lebanon, Liberia, Libya, Morocco, Myanmar, Nepal, Nicaragua, North Korea, Pakistan, Russia, Serbia, Somalia, South Sudan, Sri Lanka, Sudan, Syria, United Arab Emirates, Venezuela, Vietnam, Yemen, and Zimbabwe.

How do you keep my private information safe?

Keeping our users’ money and information safe is our priority. To do this, we leverage advanced strategies and technology, including blockchain, encryption and strong data protection policies.

What makes Civic Wallet more secure than other digital wallets?

Civic Wallet was designed for privacy, is non-custodial and uses an open-source, blockchain-based ecosystem to verify credentials.

What makes Civic Wallet different from competitors?

We’re building a wallet that offers an accessible gateway to financial products on the blockchain for everyone. We offer the ability to transition flexibly between traditional currencies and crypto, manage money and identity more easily with a friendlier user interface, and meet security requirements with our compliance wrapper for partners.