Support Analyst

Location: Anywhere you want! We encourage qualified applicants from anywhere in the world to apply.

Language: English is the primary working language at Civic.

Reporting: The Support Analyst will temporarily report to the Director of Business Operations.

Position overview: We are looking for a motivated Support Analyst who is never tired of learning and aims to deliver world class customer service at the highest level. Come join our employee-first organization and be on the cutting edge of tech like DeFi, NFTs, and Web 3.0!


  • Provide world-class support to Civic users and customers by investigating, troubleshooting and resolving cases across email, social media, and chat
  • Manage, prioritize and respond to Tier 2 issues, inquiries and escalations
  • Work closely with development and product teams to triage bugs, escalate issues and identify root causes to improve user experience
  • Serve as the domain expert for multiple workflows, policies and tools
  • Stay up to date on product launches, changes in policy, known issues, pain points, and feature requests
  • Function as the voice of the customer and provide internal feedback on how Civic can better serve them


  • Minimum Bachelor’s degree
  • 2+ years in related customer support role
  • Demonstrated passion for customer service and ability to solve problems and deliver positive results for customers with high level of empathy
  • Excellent written communication skills in English with the ability to explain complex topics in easily understood, concise language
  • Familiarity with Zendesk, Slack, JIRA
  • Must be available to work US business hours

Preferred Qualifications:

  • Experience in KYC, KYB, fraud, account access
  • Advanced knowledge of Zendesk, Slack and/ JIRA
  • Familiarity with DeFi, NFT or Web 3.0 uses cookies for analytics and functionality purposes. To find out more, please read our Privacy Policy. If you continue browsing our website or close this banner, you accept these cookies.